2.0.1.3 Complete FA

Reference: Stop Premise Based Service Process Model - Page 3 for the associated business process diagram.

Group:

•	Field Activity Completion

•	Field Activity /Field Order Completion Process

Actor/Role: CSR

Description: If fieldwork is required, a Field Activity is created. The Field Activity Type is configured based on specific profiles. Each Field Activity eligible for dispatch will have a specific Dispatch Group defined for every Service Point Type and Operations Area. The SA type SA/SP Fieldwork Creation algorithm determines if a Field Activity is necessary. The background process, Pending SA/SP Monitor, creates Field Activities for Pending Start and Stop Agreements shortly before the start/stop date if Field Activities have not already been created. Once the Field Activity is completed the start read is made available in CC&B. The background process, Service Agreement Activation, uses this Field Activity information to determine if the Pending Service Agreement can be activated. Refer to 5.3.2.1 Manage Field Activities and Field Orders.

Process Name

•	Pending SA/SP Monitor - PSASPM - Creates field activities shortly before the start/stop date if field activities have not already been created.

•	FANRMRCO - The complete field activity using a recent read process looks for pending start / stop field activities for a meter read recently. It prorates the read into an end read and starts read for the start and stop SA's.

•	FA Completion - FACOMPL - The field activity completion process completes field activities and field orders using the records in the various field activity staging tables.

•	SASP - The find read for SA/SP process updates SA/SP records of active service agreements with the appropriate start or stop read.

Entities to Configure

•

FA Types

•	FA Type Profiles

•	Operations Area

•	Dispatch Group

•	Field Service Class

•	Field Service Control

Available Algorithms

•	CI_SASPFWCRE - This algorithm creates field activities to be created for pending start and pending stop service agreements shortly before the pending start / stop date if field activities do not already exist.

•	C1-FAIN-INFO - Installation algorithm Field Activity Information

•	C1-FAAD-INFO - Installation algorithm Field Activity Additional Information

•	OFSDGRP DFLT - FA Type Dispatch Group Criteria - Gets the default dispatch group from FS control.

•	C1-FACCHARGE - Field Activity Completion - Applies charges by creating an adjustment.

•	FACMPL-FLATC - Levies a flat charge.

•	C1-CREOBJFAC - Creates a new object when a field activity is completed.